Royal Hotel
Royal Hotel

The Royal Hotel

Covid-19 Update

Coronavirus and the Scottish Governments efforts to suppress and contain the virus continue to have a significant effect on the services we are able to offer.

It is important to note that guidance on what hospitality and hotels can and can’t do is being changed regularly at short notice. This is all aimed at reducing the spread of the virus. Because of this, we reserve the right to make any changes to our operations to comply with legislation or guidance at short notice and without warning.

Following the government’s announcement on Tuesday the 8th of December regarding further restrictions we would like to update you on how this will affect your stay, dining experience or life event planned with us.

• The Royal Hotel will move to TIER 3 on Friday the 11th of December.

For all residents with overnight accommodation bookings:

• Overnight stays can go ahead as planned in accordance with government legislation, adhering to travel restrictions (see below).
• For residents, our restaurant and bar areas will stay open until 10pm serving food and non-alcoholic drinks. The current guidelines of six people from a maximum of two households apply. If there are more than two adults in your party, please be expected to confirm you are from no more than two households. Under 12’s are excluded from this.
• Alcohol on sales via room service is permitted.

For all non-resident restaurant bookings:

• Our restaurant and bar areas will stay open for food and non-alcoholic drinks until 6pm. Our last table booking will be from 4.30pm.
• The current guidelines of six people from a maximum of two households apply. If there are more than two adults in your party, please be expected to confirm you are from no more than two households. Under 12’s are excluded from this.
• No alcohol sales are permitted.
• Bookings must be made in accordance with government legislation, adhering to travel restrictions (see below).

For Life Event Bookings:

• All weddings and funerals booked will also go ahead as planned with the current guidelines set in place, these are currently set at a maximum of 20 people. We can still accept new bookings for both funerals and weddings.

Travel Restrictions

It is important that we also advise you that all bookings made within a Tier 3 local authority must follow the Travel Restrictions set out by the government. If you live in a Level 3 local authority area you should:

• Avoid any unnecessary travel out of the area.
• If you have to travel for essential purposes, government guidance found here should be followed.

If you are unable to visit the hotel between the 11th and 18th of December, we hope that you would consider changing your dates to enjoy a stay with us at another time in the near future. If you would like to discuss your booking or change your booking, please contact us directly on 01290 420 822.

Should you continue with your booking, please note that it will be assumed that this will be in accordance with guidance above.

We are committed to remaining open providing a safe and Covid secure environment in line with government guidance and regulations. We are also grateful to all our guests that have supported us during these difficult times.

If you have any queries or questions, then please contact us on 01290 420 822 and we will try our best to answer these for you.

Many thanks and we look forward to welcoming you soon

Team Royal

WELCOMING YOU BACK

As we welcome you back to the new normal. One thing that hasn’t changed is our commitment to excellent experiences every time. This extends to our guests, teams and local community.

Due to the continually changing advice and guidelines given for COVID 19, we are consistently monitoring, reacting and evolving our hotel policies and procedures to ensure that we are doing everything we can to make your experience safe in accordance to all available Scottish government guidance at that time.

Some things have changed, and as we welcome you back, you will notice an enhanced cleaning regime and social distancing policy being adhered to in order to increase cleanliness and reduce covid19 transmission throughout our hotel, restaurant, bar, rooms and lodges.

The safety of our team and guests is our top priority and we will try to ensure that everyone in all areas of our hotel feels safe and comfortable whist enjoying a memorable hospitality experience.

16 steps to safety

Across our 6 Rad Hotel Group Venues we are committed to delivering a clean and safe environment and have created a 16-step safety and hygiene protocol to ensure our hotels are clean and safe as possible, alllowing you to feel confident when you visit.

1. Social Distancing

There will be special distancing measures implemented throughout the hotel.

2. Increased Cleaning & Disinfecting

We’ve increased frequency of cleaning in our public areas including reception, lifts, door handles, public bathrooms and room keys.

3. Air Circulations

Doors and windows will be left open to increase air circulation and ventilations as much as possible.

4. Sanitising Stations

There are alcohol-based hand sanitiser stations located at the entrance to the hotel, and also throughout the hotel.

5. Protective Barrier

We are installing protective screens in close contact areas.

6. Guest Information/Welcome Pack

We have changed our check-in process to help reduce contact. We will also be cleaning and disinfecting key cards (keys) which are provided on check-in, along with pre stay welcome information/useful information. There will be a reduced time checking – in at reception.

7. Express Check Out

We encourage guests to opt for an express check-out to minimise contact with our team members.

8. Methods of Payment

We are encouraging the use of card and contactless payment methods over cash.

9. Guest Room Cleaning/Amenities

Guest bedrooms are deep cleaned after every stay. Doors will be sealed with a sticker after it has been cleaned in preparation for the next arrival. As much as possible we have tried to reduce high touch items from all rooms such as; guest information pack, robes, slippers (all these will be available on request). We have also removed some decorative items including cushions, bed throws and magazines.

10. Linens

Linens are all washed at 60 degrees in order to ensure they are disinfected properly.

11. Spa

We have introduced a number of safety procedures in the Spa at Lochside. Please see our spa brochure and FAQ’s for more information.

12. Restaurants and Bars

We have distanced our tables in our dining areas. All table are allocated to guests to ensure physical distancing from each other. Breakfast buffets are not available at this time.

13. Food Safety

We are operating table service only. We will take your order at your table and you will be served while you are seated. So, sit back, relax and enjoy! We are also adhering to the strict safety procedures while serving all food and beverages.

14. Team Training

Extensive training has been provided to all or team members on the new government guidance relating to Covid 19 and enhanced training procedures.

15. Team Member Temperature Checks

We will be checking team member temperatures when required or permitted to ensure they are fit and healthy at work.

16. Team Member PPE

Team members will all be issued with the appropriate PPE.

1. Social Distancing

There will be special distancing measures implemented throughout the hotel.

2. Increased Cleaning & Disinfecting

We’ve increased frequency of cleaning in our public areas including reception, lifts, door handles, public bathrooms and room keys.

3. Air Circulations

Doors and windows will be left open to increase air circulation and ventilations as much as possible.

4. Sanitising Stations

There are alcohol-based hand sanitiser stations located at the entrance to the hotel, and also throughout the hotel.

5. Protective Barrier

We are installing protective screens in close contact areas.

6. Guest Information/Welcome Pack

We have changed our check-in process to help reduce contact. We will also be cleaning and disinfecting key cards (keys) which are provided on check-in, along with pre stay welcome information/useful information. There will be a reduced time checking – in at reception.

7. Express Check Out

We encourage guests to opt for an express check-out to minimise contact with our team members.

8. Methods of Payment

We are encouraging the use of card and contactless payment methods over cash.

9. Guest Room Cleaning/Amenities

Guest bedrooms are deep cleaned after every stay. Doors will be sealed with a sticker after it has been cleaned in preparation for the next arrival. As much as possible we have tried to reduce high touch items from all rooms such as; guest information pack, robes, slippers (all these will be available on request). We have also removed some decorative items including cushions, bed throws and magazines.

10. Linens

Linens are all washed at 60 degrees in order to ensure they are disinfected properly.

11. Spa

We have introduced a number of safety procedures in the Spa at Lochside. Please see our spa brochure and FAQ’s for more information.

12. Restaurants and Bars

We have distanced our tables in our dining areas. All table are allocated to guests to ensure physical distancing from each other. Breakfast buffets are not available at this time.

13. Food Safety

We are operating table service only. We will take your order at your table and you will be served while you are seated. So, sit back, relax and enjoy! We are also adhering to the strict safety procedures while serving all food and beverages.

14. Team Training

Extensive training has been provided to all or team members on the new government guidance relating to Covid 19 and enhanced training procedures.

15. Team Member Temperature Checks

We will be checking team member temperatures when required or permitted to ensure they are fit and healthy at work.

16. Team Member PPE

Team members will all be issued with the appropriate PPE.

Royal Hotel Exterior

covid-19

keeping you safe whilst enjoying life

Ask us if you have any special requirements

Contact

RESTAURANT FAQ’S

The current guidance from the Scottish Government is that indoor hospitality is able to re-open July 15th. This is subject to change so please keep an eye on our social media channels for updated.
*Please see above for temporary measures imposed on hospitality from the 2nd November.

We kindly request that guests wear face-coverings around the hotel and grounds. Face-coverings may be removed when seated at your table. This has now been made mandatory by the Scottish Government.

Yes, in order for us to ensure you are able to dine with us safely, advanced booking is required for food and drink.

For the time being, we have a maximum of 6 per table from 2 different households in accordance with Scottish Government Guidance. So that we can maintain social distancing we are unable to accommodate larger parties.

We have taken lots of precautions to reduce the risk of covid 19 transmission, please see 16 steps to safety above for full details.

Yes, we always have a host/manager on shift to help and guide you through the changes we have implemented in accordance with Scottish Government Guidance.

We will still have paper menus however we will also have a new system in places to order and pay at the table if you wish to reduce contact with your server. If possible, we ask that you use card and where possible use contactless.

Yes, we have extended all our vouchers that have expired whilst we were closed until 15th January 2021. Normal terms and conditions will apply.

Yes, for the time being our restaurant and bar area will have a 10pm closing time. We will still be able to provide drinks and our room service menu for residents within their bedroom after 10pm.
*Please see above for temporary measures imposed on hospitality from the 6 pm October 8th until October 25th inclusive.

ROOMS AND ACCOMMODATION FAQ’S

The current guidance from the Scottish Government is that for indoor hospitality is able to re-open July 15th. This is subject to change so please keep an eye on our social media channels for updated.

We kindly request that guests wear face-coverings around the hotel and grounds. Face-coverings may be removed when seated at your table. This has now been made mandatory by the Scottish Government.

We recognise that we need to be flexible at this time and are regularly updating our cancellation policy to accommodate those affected by these unprecedented times. We intend to ensure that all our guests are comfortable and happy. For group bookings please email groupsales@radhotelgroup.com

Yes, our restaurant will be open for breakfast with a reduced menu. We will, as always be following government guidelines on hygiene regulations, including social distancing and occupancy, to ensure the safety of our team and guests.

This will depend on the government guidance at the moment our restaurants are open. This is all still subject to change by the Scottish Government.

Yes, for the time being our restaurant and bar area will have a 10pm closing time. We will still be able to provide drinks and our room service menu for residents within their bedroom after 10pm.

Close