Royal Hotel
Royal Hotel

The Royal Hotel

Covid-19 Update

We can’t wait to see you!

We have now re-opened our bedrooms and restaurant in accordance with government guidance.

Restaurant Bookings

All guests are now welcome to dine in our 1906 Restaurant and Bar without limits to the number of people/households per table. Our private dining suite is also available for large parties to book now.

Life Event Bookings

We are thrilled to confirm that all event bookings including weddings are now able to go ahead at full capacity. As per government guidelines we ask that guests wear face coverings during wedding ceremonies however during your evening reception these are no longer mandatory. Updated social distancing guidelines also mean that dancing and mingling is a go and we can’t wait to see you all on the dance floor!

If your wedding has been previously affected by Covid-19, please know that we are always available to answer any questions and guide you as you plan your dream day.

We are also happy to accept any new bookings for all of your milestone events.

If you have any queries or questions, then please contact us on 01290 420822 and we will try our best to answer these for you.

Many thanks and we look forward to welcoming you soon!

Team Royal

WELCOMING YOU BACK

As we welcome you back to the new normal. One thing that hasn’t changed is our commitment to excellent experiences every time. This extends to our guests, teams and local community.

Due to the continually changing advice and guidelines given for COVID 19, we are consistently monitoring, reacting and evolving our hotel policies and procedures to ensure that we are doing everything we can to make your experience safe in accordance to all available Scottish government guidance at that time.

Some things have changed, and as we welcome you back, you will notice an enhanced cleaning regime and social distancing policy being adhered to in order to increase cleanliness and reduce covid19 transmission throughout our hotel, restaurant, bar, rooms and lodges.

The safety of our team and guests is our top priority and we will try to ensure that everyone in all areas of our hotel feels safe and comfortable whist enjoying a memorable hospitality experience.

Royal Hotel Exterior

public spaces

Upon arrival you will notice a hand sanitiser station for your use at the entrance, we have also installed these throughout the hotel to ensure that everyone is able to sanitise their hands when required. We kindly request that guests wear face-coverings around the hotel and grounds in accordance to mandatory government guidance. Face-coverings may be removed when seated at your table.

The frequency of cleaning in our public areas including reception, lifts, door handles, public bathrooms and room keys has been increased. We are using a virucide disinfectant spray to fully disinfect.

GUEST ROOMS

In order to enhance our already rigorous cleaning process, additional viral disinfecting protocols have been implemented in our rooms. Our housekeeping members will use personal protective equipment, including gloves, face marks, aprons and foot coverings (where appropriate).

Within our rooms you will be provided with sanitising wipes for your own use.

CHECK IN/GUEST ARRIVAL

Our check-in process has changed a little, this is in order to minimise contact. Before you stay, we will be in touch with ways in which we can make check-in/check-out as contactless as possible. Whilst you are checking in, we will check guests’ preferences regarding housekeeping services and breakfast timing.

our team

All our members of staff have had training in the latest protective measures. It is by taking care of our team members and following our new cleaning routines (to the standard required by Scottish Government guidelines) we will be ensuring the best possible health and safety for our guests.

Our training will continue in order to ensure that all new regimes are followed consistently and adhered to.

15 steps to safety

Across our 6 Rad Hotel Group Venues we are committed to delivering a clean and safe environment and have created a 15-step safety and hygiene protocol to ensure our hotels are clean and safe as possible, alllowing you to feel confident when you visit.

1. Social Distancing

While 2m social distancing is no longer mandatory we will continue to socially distance wherever possible and if you feel more comfortable continuing with the 2m rule during your visit then please do so.

2. Increased Cleaning & Disinfecting

We’ve increased frequency of cleaning in our public areas including reception, lifts, door handles, public bathrooms and room keys.

3. Air Circulations

Doors and windows will be left open to increase air circulation and ventilations as much as possible.

4. Sanitising Stations

There are alcohol-based hand sanitiser stations located at the entrance to the hotel, and also throughout the hotel.

5. Track and Trace

We will continue to collect information from all guests in order to work with the governments track and trace system. This will allow us to keep both guests and staff safe.

6. Guest Information/Welcome Pack

We have changed our check-in process to help reduce contact. We will also be cleaning and disinfecting key cards (keys) which are provided on check-in, along with pre stay welcome information/useful information. There will be a reduced time checking – in at reception.

7. Express Check Out

We encourage guests to opt for an express check-out to minimise contact with our team members.

8. Methods of Payment

We are encouraging the use of card and contactless payment methods over cash.

9. Guest Room Cleaning/Amenities

Guest bedrooms are deep cleaned after every stay.

10. Linens

Linens are all washed at 60 degrees in order to ensure they are disinfected properly.

11. Restaurants and Bars

We have distanced our tables in our dining areas. All table are allocated to guests to ensure physical distancing from each other. Breakfast buffets are not available at this time.

12. Food Safety

We are operating table service only. We will take your order at your table and you will be served while you are seated. So, sit back, relax and enjoy! We are also adhering to the strict safety procedures while serving all food and beverages.

13. Team Training

Extensive training has been provided to all or team members on the new government guidance relating to Covid 19 and enhanced training procedures.

14. Team Member Temperature Checks

We will be checking team member temperatures when required or permitted to ensure they are fit and healthy at work.

15. Team Member PPE

Team members will all be issued with the appropriate PPE.

1. Social Distancing

While 2m social distancing is no longer mandatory we will continue to socially distance wherever possible and if you feel more comfortable continuing with the 2m rule during your visit then please do so.

2. Increased Cleaning & Disinfecting

We’ve increased frequency of cleaning in our public areas including reception, lifts, door handles, public bathrooms and room keys.

3. Air Circulations

Doors and windows will be left open to increase air circulation and ventilations as much as possible.

4. Sanitising Stations

There are alcohol-based hand sanitiser stations located at the entrance to the hotel, and also throughout the hotel.

5. Track and Trace

We will continue to collect information from all guests in order to work with the governments track and trace system. This will allow us to keep both guests and staff safe.

6. Guest Information/Welcome Pack

We have changed our check-in process to help reduce contact. We will also be cleaning and disinfecting key cards (keys) which are provided on check-in, along with pre stay welcome information/useful information. There will be a reduced time checking – in at reception.

7. Express Check Out

We encourage guests to opt for an express check-out to minimise contact with our team members.

8. Methods of Payment

We are encouraging the use of card and contactless payment methods over cash.

9. Guest Room Cleaning/Amenities

Guest bedrooms are deep cleaned after every stay.

10. Linens

Linens are all washed at 60 degrees in order to ensure they are disinfected properly.

11. Restaurants and Bars

We have distanced our tables in our dining areas. All table are allocated to guests to ensure physical distancing from each other. Breakfast buffets are not available at this time.

12. Food Safety

We are operating table service only. We will take your order at your table and you will be served while you are seated. So, sit back, relax and enjoy! We are also adhering to the strict safety procedures while serving all food and beverages.

13. Team Training

Extensive training has been provided to all or team members on the new government guidance relating to Covid 19 and enhanced training procedures.

14. Team Member Temperature Checks

We will be checking team member temperatures when required or permitted to ensure they are fit and healthy at work.

15. Team Member PPE

Team members will all be issued with the appropriate PPE.

covid-19

keeping you safe whilst enjoying life

Ask us if you have any special requirements

Contact

RESTAURANT FAQ’S

Our restaurant and bar is now fully open as normal.

We kindly request that guests wear face-coverings around the hotel and grounds. Face-coverings may be removed when seated at your table.

Yes, in order for us to ensure you are able to dine with us safely, advanced booking is required for food and drink.

As of 9th August there are no longer any restrictions on the number of people/guests per table in our restaurant and bar.

We have taken lots of precautions to reduce the risk of covid 19 transmission, please see 16 steps to safety above for full details.

Yes, we always have a host/manager on shift to help and guide you through the changes we have implemented in accordance with Scottish Government Guidance.

We will still have paper menus however we will also have a new system in places to order and pay at the table if you wish to reduce contact with your server. If possible, we ask that you use card and where possible use contactless.

Yes, we have extended all our vouchers that have expired whilst we were closed until 23rd December 2021. Normal terms and conditions will apply.

ROOMS AND ACCOMMODATION FAQ’S

All of our bedrooms are now available for booking.

We kindly request that guests wear face-coverings around the hotel and grounds. Face-coverings may be removed when seated at your table.

We recognise that we need to be flexible at this time and are regularly updating our cancellation policy to accommodate those affected by these unprecedented times. We intend to ensure that all our guests are comfortable and happy. For group bookings please email groupsales@radhotelgroup.com

Yes, our restaurant will be open for breakfast with a reduced menu. We will, as always be following government guidelines on hygiene regulations, including social distancing and occupancy, to ensure the safety of our team and guests.

All of our hotel facilities are now available as normal.